Terms and Returns Policy
Terms and conditions for customer orders.
~ Terms & Conditions ~
Please read this section carefully before continuing with your online order.
Please take care with the detailed requirements of your order and contact us for advice first, if in any doubt regarding style, size or fabric choice. Once you have placed your order you will receive an email acknowledging the exact details of your order. Unless the item is out of stock, this is the completion of the contract between yourself and Little Bevan Ltd.
Orders
Bespoke and Made to order: all our silk garments are specifically made to your order requirements and therefore are non returnable – please ensure you are absolutely sure of the size and colour you need before placing your order.
Timings: During this time, and over the winter we have a much reduced team, working on a part-time, flexible basis. This will alter our standard expected times to make your order. Our Little Bevan made to order silk garments and hand made accessories will need approximately 12 weeks to be carefully cut, made, completed and posted to you (in the UK); especially during our most busy season from April through to September. International delivery times of up to 7-10 days should be allowed on top of this. Small accessories are much more quick for us to make so we will endeavour to send dispatch these in 3 weeks. Ready-stocked items such as shoes, tights and petticoats, can be posted out within 2 days of ordering as long as they are still in stock. Urgent orders for garments and accessories are sometimes possible for us to squeeze in to our workroom schedule, although there maybe a rush order charge. If you feel unsure, please contact us to confirm timings in the lead up to your special event.
Colours and fabrics
Please note that colours cannot always be accurately represented on-line therefore we recommend requesting a colour fabric swatch before placing your order: you can select up to 5 colours to be sent to you.
We cannot guarantee the continuing availability of all colours and fabrics from all our suppliers throughout the year.
All orders are subject to acceptance and to availability of the goods ordered. Little Bevan Ltd is entitled to refuse any order placed by you.
Little Bevan Ltd does not accept liability for any errors and/or omissions contained in our website and reserves the right to change information, prices, colours, specifications and descriptions of listed goods, products and services at any time and without notice.
Little Bevan Ltd makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations.
Returns and Refund Policy
If you are not totally satisfied when you receive your order and if you have any queries please contact us first and we will endeavour to rectify the problem as soon as possible.
The products are as described by us. We endeavour to provide accurate descriptions but if you feel that the description is misleading, you are entitled to return the goods to us.
Petticoats and shoes: if you are not completely satisfied with your purchase, please return the item(s) to us in their original condition within 14 days of receipt. We will exchange the item for a different size if preferred; or, if the item does not fit, and is not wanted we shall make a refund to you via the e-commerce system.
Made-to-order, bespoke and couture: all our silk garments and accessories are specifically made to your order requirements of sziing, fabrics and silk colours and therefore are non returnable – please ensure you are absolutely sure of the size and colour you need before placing your order. Please note that colours cannot always be accurately represented online therefore we recommend requesting a colour fabric swatch before placing your order.
Please note that final sale items, tights, and delivery charges are non-refundable. We recommend you use a postal service that insures you for the value of the goods you are returning, and to keep a ‘proof of posting’ receipt. The cost of returning the item(s) is your responsibility.
Please send your returned goods, including your contact details and the reason for the return to:
Little Bevan, Unit 3F Hewlett House, 5 Havelock Terrace, Battersea, London SW8 4AS
Cancellations
To cancel an order, the customer must send written notice of cancellation to Little Bevan Ltd within 3 working days after having placed your order. If Little Bevan Ltd is unable to deliver the goods within 12 weeks of the date of order, the customer will be entitled to cancel the order, and require to be refunded any monies paid to Little Bevan Ltd in respect of that order.
Payment Terms
Title in the goods does not pass to the customer until payment is received in full by Little Bevan Ltd.
All details you provide to us for the purpose of purchasing goods or services offered on our web site must be correct.
The credit or debit card you use to make a purchase from us must be your own or your company’s card, which you are authorised to use, and you must ensure that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
VAT
All prices shown are inclusive of UK v.a.t. where applicable at the current rates and are correct at the time of entering information. Children’s wear is zero rated.
Security
Little Bevan Ltd will not pass on your personal, credit or debit card details to any third party. We will never ask for your financial details via email.
We have taken every measure to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
Copyright
All rights, including copyright, in the content of the littlebevan.co.uk web pages are owned or controlled by Little Bevan Ltd. In accessing littlebevan.co.uk, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the littlebevan.co.uk web pages for any other purpose whatsoever without the prior written permission of Little Bevan Ltd.
Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer. These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts. Little Bevan Ltd reserves the right to change or amend these terms and conditions at any time and without prior notice.